UX Research Surveys and Interviews

Tools such as ChatGPT can be used to generate a list of general user interview or survey questions. The AI tools are competent at generating questions that generate further discussion and prompts can be include for follow up to the initial question. After the interview or survey questions are generated you can add more specific questions for the user group and refine or reorder generated questions.

Survey or interview questions returned are good enough to be used in user surveys or interviews based on preliminary testing.

ChatGPT Examples

Template for prompt

Generate user interview questions for an [Idea/App/User].

Prompt Create some user interview questions that I can send to users of my ride hailing app.

Response

Certainly! Here are some user interview questions you can ask for your ride-hailing app:

  1. How frequently do you use ride-hailing services?
  2. What are the main reasons you choose to use a ride-hailing app instead of other transportation options?
  3. Which features or aspects of the app do you find most valuable or useful?
  4. Are there any specific features or improvements you would like to see in the app?
  5. How would you rate the overall user experience of the app, including ease of use and navigation?
  6. Have you encountered any challenges or issues while using the app? If so, could you please describe them?
  7. How would you rate the reliability and timeliness of the rides you have taken through the app?
  8. How satisfied are you with the available payment options and the app's billing process?
  9. What is your perception of the app's pricing compared to other ride-hailing services?
  10. Are there any additional services or features you would like to see integrated into the app?

For the survey, you can use a platform like Google Forms or SurveyMonkey to create a questionnaire based on the interview questions provided. Ensure that the survey is user-friendly, concise, and easy to understand. It's also helpful to include some demographic questions to gather insights about the users (e.g., age, location, occupation) to understand their perspectives better.


Prompt Create a survey that I can send to users of my ride hailing app.

Response

Sure! Here's a sample survey that you can send to users of your ride-hailing app:

Subject: Feedback Survey - We value your opinion!

Dear [User's Name],

Thank you for being a valued user of our ride-hailing app! We strive to provide the best experience possible, and your feedback plays a crucial role in helping us improve. We kindly request a few minutes of your time to complete this survey. Your responses will be kept anonymous and used solely for the purpose of enhancing our services.

Survey Link: [Insert Survey Link]

  1. How frequently do you use our ride-hailing app?

  2. On a scale of 1-5, please rate the overall user experience of our app:

    • 1 (Poor)
    • 2 (Below Average)
    • 3 (Average)
    • 4 (Above Average)
    • 5 (Excellent)

  3. What do you like most about our ride-hailing app?

  4. Is there any specific feature or functionality that you find particularly useful or impressive? Please explain.

  5. How would you rate the reliability and availability of our drivers?

  6. Have you encountered any issues or challenges while using our app? If yes, please describe the problem(s) faced.

  7. How would you rate the affordability of our ride-hailing services?

  8. Are there any additional features or improvements you would like to see in our app? Please provide your suggestions.

  9. Would you recommend our ride-hailing app to others?

  10. Overall, how satisfied are you with our ride-hailing app?

  11. If you have any additional comments, feedback, or suggestions, please feel free to share:

Thank you for taking the time to provide us with your valuable feedback. We appreciate your support and look forward to continuing to serve you better in the future.

Best regards,

[Your Name] [Your Company/Organization Name]