Conveying UX Research Findings

AI tools such as ChatGPT are capable of summarizing provided user feedback and sorting information into positives and negatives. In addition to summarizing data, AI tools can be used to explain complex terms or information gathered in an intuitive way.

Limitations of these AI tools in generating user insights are that the tool can lack previous context. These include user insights from previous rounds of research, background data of the product or user, as well as the specific goal of a ux study or the research questions provided. Findings that these tools generate can be non-specific, with insights needing to be sorted through to prioritize the most relevant information. Finally findings are not referenced making it so that user will need to verify the validity of the generating insight themselves.

Example Prompts to Summarize User Feedback

Example 1: Explain Technical Terms in Plain Language

Prompt Explain API to a product designer in simple terms. Use analogies and examples that they can relate to.

Response: Sure! Let's explain an API to a product designer using a simple analogy:

Imagine you are a product designer working on a home automation system. Your goal is to create a central control panel that can communicate and interact with various smart devices in a house, such as lights, thermostats, and security systems.

In this analogy, think of the API (Application Programming Interface) as the language or protocol that allows your control panel to talk and exchange information with these smart devices. It's like a universal translator that enables different devices to understand each other and work together seamlessly.

Here's a breakdown of the analogy:

  1. API as a Universal Translator: Just as a universal translator helps people speaking different languages communicate, an API helps different software systems and applications communicate with each other. It ensures that your control panel (the product you're designing) can understand and talk to various smart devices.
  2. API as a Communication Channel: Think of the API as a communication channel that connects your control panel to the smart devices. It provides a set of rules, commands, and protocols that both the control panel and the devices understand, enabling them to exchange information and perform actions.
  3. API as a Menu at a Restaurant: Imagine you're at a restaurant with a menu offering different dishes. The menu serves as an interface between you (the control panel) and the kitchen (the smart devices). You choose items from the menu (using the API), and the kitchen prepares and serves the dishes accordingly.
  4. API as a Remote Control: Consider the API as a remote control for your control panel. Just like a remote control allows you to control multiple devices like the TV, sound system, and DVD player, an API allows your control panel to interact with different smart devices, sending commands and receiving responses. In summary, an API is like a universal translator or communication channel that allows different software systems and applications to interact and exchange information. It enables your product (the control panel) to connect and communicate with various smart devices, ensuring seamless integration and functionality within the home automation system you're designing.